We work in practice according to agreement. You can make an appointment by phone or at the practice. If you use an e-mail address, you will receive a confirmation of the appointment by e-mail. If you are unable to keep your appointment, we request that you cancel or move your appointment at least 24 hours in advance. This can be done by telephone or e-mail.
Register as a patient
It to enrol as a new patient you can register online, here in the practice or by telephone. If there is an old file at your previous dentist, you can request the file and have it sent to us, so that you have a complete file here.
During the first visit, we will get acquainted and ask about your general health and any complaints. Then your teeth and gums will be checked. If necessary, x-rays are taken and tartar is removed. In the case of a lot of tartar or gum problems, you will be referred to one of our dental hygienists. Amendment.
If further treatment is required, the dentist will work with you to create a treatment plan that best suits your situation. Of course there is room for your wishes, so that the best possible treatment plan is created for you.
Within Tandartsen Collectief Rijswijk we do everything we can to offer you the best dental care and we would like to have good contact with you about this. If, despite the efforts of our employees, you feel that we have informed or treated you incorrectly or carelessly, we ask you to discuss this with us personally first. It is important to us to know what you are not satisfied with or have a problem with. We would like to explain to you why we did something in a certain way and this usually resolves ambiguities. We trust that we will find a suitable solution together.
If you cannot find a solution together, advice can be obtained by telephone from the Dental Information Point (TIP). They can advise you on what steps you can take to resolve your complaint. You do this via the special contact form on Allesoverhetgebit.nl. If this also does not provide a satisfactory solution, you can use the KNMT complaints procedure to which the practice is affiliated.